Frequently Asked Questions - FAQ

Q.  How long have you been in business & are you reputable?
A. We have vast experience and an excellent reputation! Please visit the About Our Business page for detailed information on this topic.

Q.  How experienced are your DJ's?
A. We have no novice DJ’s, all of our DJ’s are experienced! Please visit the About Our DJ’s page for detailed information on this topic.

Q.  Do you use professional quality equipment?
A. All of our equipment is commercial grade, professional DJ gear! Please visit the About Our Systems page for detailed information on this topic.

Q.  What is included with our full service DJ package?
A. Everything! 4 non-stop hours (plus any additional hours you may book) of music and service with one of our experienced, professional DJ’s who will make all announcements, coordinate with your photographer and/or caterer, and help to orchestrate the overall flow of your party. We also bring a comprehensive music library of over 6,500 songs to your event along with a full sound/lighting system and wireless microphone. Full delivery, set up, tear down and return of the system included (set up and tear down is not part of your 4 hour period, it’s on our own time). The DJ arrives 1 hour prior to the start time for load-in and set-up. For our Pulse and Premier Packages, we will need access to your event location 2 hours prior to the start time.

Q.  How Do I Let You Know What Songs I Want?
A. We have excellent on-line music and planning programs right here on our website for you to use. You can access our Music Request List and Event Planner & Event Timeline. You can make music selections for your DJ to play, plan all of your special dances and events, organize and list specific details, and set up a program timeline; It’s all right here at your fingertips. You can work on, edit and save your planning as often, and whenever you like. Sending your finished plans to us is as easy as clicking the submit button in each of these programs. We recommend submitting everything to us approximately 3 weeks prior to your event but by no later than 2 weeks prior. You are welcome to contact us anytime for help with best utilizing these programs if needed.

Q.  Will we get to talk with our DJ before the event?
A. Absolutely! This is a 2-stage process for us and here’s how we do it. Approximately 10 days prior to your event you will receive a confirmation phone call from our office. At that time, we will confirm that we have received and reviewed all of you music & event planning materials. We will reconfirm time and location along with any other pertinent details; We may also ask you some specifics about the information you submitted. This is when we will appoint you a DJ from our company that we think best suits your taste. It’s entirely up to you, but if you would like to speak with the appointed DJ, we will arrange for he/she to contact you on the Monday or Tuesday prior to your event. Some customers do not find this necessary but if this is important to you, then you can count on the DJ getting in touch.

Q. How do we book you and what is the deposit amount?
A. You can either call 636-256-8322 or email us to book your date. Whether you are booking a DIY system or DJ Package, we will get the information we need to send you our “Booking-Deposit Confirmation Form” by email. This email will contain a link to our secure payment gateway where you can make your security deposit to formally lock in our service. We require a $75.00 deposit for any of our Economy, Value, Pro-Sound or PA packages. We require a $150.00 deposit for any of our Pulse or Premier Packages. Please note that deposits are non-refundable after 3 days. Once we have received your deposit we will mail you formal contracts to sign and return. The balance will be due 7 days prior to your event, which can be paid using our on-line secure payment gateway or by mailing us a personal or company check.

Q.  Do you have liability insurance?
A.  Yes, we carry full liability insurance. Your venue location is welcome to contact us and we will gladly fax a copy of our policy to them for proof of liability.

Q. How will the DJ be attired for our event?
A.  If you are booking one of our Value or Pro-Sound systems, the DJ will wear dress pants, jacket & tie unless otherwise requested. If you are booking one of our Pulse or Premier systems the DJ will wear a tuxedo unless otherwise requested.

Q.  Do your DJ’s use computers/laptops to play the music?
A.  Absolutely Not! People are confused if they think this is better! DJ’s and companies that use computers for their music are using MP3 and/or downloaded compressed files that don’t compare in sound quality to regular WAV file format CD’s, which is what we use. It’s more expensive for us to do it this way, and a hassle to lug around all the CD’s, but it’s well worth the sound quality difference. We have over 20,000 CD’s and well over 150,000 songs in our total music inventory. We are constantly buying new music CD’s every week! Also, we like the security of having CD players because rarely, if ever, do they fail. If the DJs computer crashes on the job, with all the music on it, you’re in big trouble unless he has a back up computer and even then, there would be downtime to change computers and reboot the system. If a CD player were to fail in one of our systems, there would be no downtime because every one of our DJ systems includes 3 CD players.

Q.  Are there any hidden charges for your rental systems or DJ services?
A.  There are a few locations where we charge additional fee's for set up, such as in downtown St. Louis, to cover for parking and/or where loading access is difficult.  For the most part, the price you see on our website, is exactly the price you pay.  You will know in advance of sending us a security deposit if there will be any additional charges above what is listed on our web site.

Q.  Do we have to pay sales tax for the service?
A.  No.  Because we paid sales tax on all of our equipment when we purchased it, we do not have to charge you sales tax when we rent it or provide our DJ service.

Q.  Where do you provide service?
A.  We provide to most St. Louis and St. Louis Metro locations, and some nearby Illinois locations with our DJ service. We currently do not provide DIY delivery service to any Illinois or rural Missouri locations. We do provide pick up and return service to anyone, in any location in Missouri & Illinois.

Q.  How many hours are included with our DO-IT-YOURSELF or PICK UP & RETURN rental?
A. On a DIY rental, where we set up and return the system, you can use the rental for up to 6-hours.  If you are doing a pick-up and return rental with us, where you pick it up, set it up, and return it yourself, there is no time limit on how long you can use the system as long as it is returned to us on time. Please see DIY Requirements page for more information on this topic.

Q. I have no experience at setting up a sound system, so is the Pickup & Return option still something I should consider?
A. Our Systems A, B, C, Mini PA, Event PA, Deluxe PA & Economy package are designed around the novice renter with little or no experience however, if you have no technical or audio experience at all, then it is best to choose the DIY delivery option and have us do the set-up for you.  For DJ's and people with at least some audio experience, the set up is a breeze and the systems easily fit in most cars. Pro DJ's love these systems because they get to their gig, load in, and are completely set up in about 15 minutes. With the pick up and return option you will be required to sign a contract that binds you to the value of the system should you damage it. It is highly advised that you fully read our DIY Requirements at the “RESOURCES” tab before considering this option.

Q. What if I have never used a DJ sound system before?
A. No Problem! All of our Value, PA & Pro-Sound systems are very user-friendly. Plus, we offer free instructional guidelines with your rental. If you are doing a pick-up & return rental, we will show you how to set it up, and use it when you pick up the system.  If we are doing the set-up for you then we will coordinate with you on set up times and have your operator or DJ meet our set-up technician for instruction on how to use the system. Experienced DJ's will likely not need any instruction with most our systems with the exception of our Premium packages.

Q. Does the DIY rental include music? Can I use my iPod or laptop to play my music?
A. Music is only included with our DJ packages, you are responsible for your own music with any DIY rental. All of our rentals include 2 easy, direct hookup cables to our system so you can play music from your iPod and/or laptop computer through the system. You can also play CD’s through the dual CD player we provide in the system. Our Pro-Sound, Pulse, Premium & Deluxe PA packages also offer the versatility of being able to play both regular CD’s as well as CD’s recorded in MP3 format. Our Value packages, Mini PA & Event PA play regular CD’s only, not MP3 CD’s.

Q. What if we do not have the music and/or know what music to play?
A. If you do not have the music you want, or know a DJ or friend who does, then you may want to consider the DJ option as this option includes the music. We have an excellent on-line music & planning program available to you when using our DJ services. You can access these easy to use programs at the “RESOURCES” tab.

Q. Do we have to provide anything for the set-up?
A. Yes, we require that you provide a 4, 6 or 8-foot secure table for the equipment to be placed on. The table must also be within 15 feet of an electrical outlet. Most venues will gladly provide you with the appropriate table for the equipment. We also recommend asking your venue to provide a tablecloth or skirting, this is something we do not provide. Also, we do not provide headphones with any of our DIY systems. We offer 4-foot DJ table rentals for $10.00 if you need one.

Q.  What if we get to our event and the system is not working right?
A.  All of our systems come with on-call technical support and equipment backup through the conclusion of your event.  When you sign up for your rental you will be given our emergency contact number; It's not a voice mail, one of our technicians will answer if you need to call. If you are using one of our DJ's, then they will either fix the problem on-site or contact us for immediate backup.

Q. What if I am not sure which system will work best for our event and location?
A. No problem at all! We have provided service to 90+% of all the St. Louis venues and can definitely give you solid direction on this. Send us the email form on our "Contact Us" page and we will give you the best recommendations.

Q. Are we responsible if the equipment gets damaged during the rental?
A. Only if you are doing a DIY or PICK-UP & RETURN rental and only if it is negligible damage, such as a drink spilled on the mixer, or a speaker knocked over and damaged.  You are not responsible for wear & tear type damage, such as a blown speaker or amplifier unless it is clearly grouse abuse.  For Example: If you booked our System-A for your dance party of 200 people, and blew the system accordingly, then yes, you would be fully responsible.  We have recommendations for each systems use and those recommendations must be adhered to or you will be responsible for damage caused by booking too small of a system. You are also 100% responsible for damaged caused during transport, while holding, or theft. You can find out more details about this by going to DIY Requirements at the “RESOURCES” tab.