FAQ - DIY Services

Q. When do we pick up the equipment and when do we return it? 
A. For 1-Day Rentals, pick up is the day of your event, usually in the morning or early afternoon.  Return is the day after your event by no later than 12-noon (including Sunday). For Weekend Rentals, pick up is on your choice of Friday or Saturday between 9am & 5pm. Return is on Monday between 9am & 5pm. You can also choose to return the rental on Sunday by 12-noon if you prefer. We close at 12-noon on Sunday so return after this time is not available.

Q. How does the delivery & return service work? 
A. Our set up and return service offers a great convenience for many of our customers. With this service, one of our professional technicians will bring the system to your location, set it up, meet with you or your DJ to show you how to use it, and come back at the conclusion of your event to take the system down and return it. Our standard fee for this ranges from $90.00 to $150.00 depending on the size of the system you are renting and the location it is to be set up at. We do not provide delivery service to any Illinois location or any downtown hotels in St. Louis.

Q. What is the difference between the PA, Party-Events & Wedding Packages?
A. Our PA Packages are simple to use and designed for speaking events, wedding ceremonies, live and recorded music applications. They can be used by musicians and bands for most types of music and dance events and work great as a DJ/Band combo system. The Party & Events Packages are specifically designed for DJs and DIY renters who are wanting to play recorded music for listening and/or dancing. They offer very simple "plug and play" set up and are excellent for the novice renter. Our DJ & DIY Wedding Packages are specially designed for music-media playback at wedding receptions. They are simple to set up and use, sound excellent and are very affordable.

Q.  How many hours are included with our DO-IT-YOURSELF rental?
A. On a rental where we deliver, set up and return the system, there is no time limit but we do require pre-determined delivery and pick up times.  If you are doing a pick-up and return rental with us, there is no time limit on how long, or number of times you can use the system as long as it is returned to us by the time stated in your contract with us.

Q. Can we add-on, make upgrades or lighting changes to the packages? 
A. Yes! Not only can we help customize a package to meet your exact needs and budget, you can also go directly to our custom rental or lighting page and upgrade or add dance floor lighting effects, microphones, sub woofers, decorative up lighting and more. We offer discounts and full weekend specials on combined rentals. Please contact us for more details or help with this.

Q. What is the deposit to secure a rental and when is the balance due? 
A. We require a $50.00 (non-refundable) deposit for any rental or service under $200.00. A $75.00 (non-refundable) deposit for any rental or service from $200-$350 and a $100.00 deposit for any rental or service over $350.00. The total balance will be due 7 days prior to your event date. If you book the rental with less than 7 days notice, the total amount will be due at the time of booking, or in some cases at the time of pick up.

Q. Does the DIY rental include music? Can I use my iPod, iPhone or laptop to play my music?
A. Music is only included with our DJ packages. You are responsible for your own music with any DIY rental. All of our rentals include up to 4 direct hookup cables to our system so you can easily play music from your iPods, iPhones and/or laptop computers, you can even hook up a CD player, turntable or tape deck if you like. We also offer optional add-on CD players to the system if preferred.

Q. Do we have to provide anything for the set-up?   
A. Yes, you will need a sturdy banquet table to set the system up on.  Most banquet facilities will gladly provide you with this however, if not, we offer 4-foot equipment table rentals for $10.00

Q. I have no experience at setting up a sound system so should I still consider pick up & return?  
A. Many of our systems are designed around the novice renter with little or no experience. They take about 15 minutes to set up and will easily fit in most small to mid-size cars. Even if you have never set up a system before, we can show you in a matter of 10-15 minutes and have you on your way. Set up and use instruction is included in the price of your rental.

Q.  What if we get to our event and the system is not working right?
A.  All of our systems and component rentals come with on-call technical support and backup through the conclusion of your event. If we delivery and set up the system, on-call service is 100% free. If you are doing a pick up and return rental, back-up service is also 100% free provided the problem is not a set-up error on your part. If our tech arrives and finds that you hooked up the system wrong, we will charge you $75.00 for the service call. Rentals outside of the St. Louis area are at your own risk as we do not offer tech service anywhere but within St. Louis & St. Louis metro.  We are available for call assistance but not on-site tech assistance.

Q. Are we responsible if the equipment gets damaged during the rental? 
A. You are 100% responsible for negligent damage, such as a drink spilled on the equipment, something dropped or knocked over and broken or damaged. Pushing the system beyond its limitations is considered system abuse! Any damage it causes will be your responsibility in repair costs. If you are not sure which system is appropriate for your type and size of event, let us help you. You are also 100% responsible for any damaged caused during transport, while holding, or theft. Please read DIY Requirements before committing to this type of rental, and feel free to call or email us with any questions in reference to this.

If you have additional questions or would like to formally reserve our service for your date, please contact us by phone or email